Shipping & Delivery Policy

What is the cost of Shipping?

All orders qualify for Standard Free Delivery. 

Order Value Delivery Charge
Bangalore   Free Shipping
Outside Bangalore    Free Shipping

What is the estimated delivery time?

When your order request has been confirmed and dispatched, you will receive an email and/ or SMS and/or WhatsApp with certain details including the tracking number and the logistics partner. We typically dispatch most orders within 2-3 business days. From the time products are shipped, it tentatively takes 4-5 days for orders to reach destination.

We deliver only within India. There may be locations within India which may not be serviceable. Multiple items ordered will reach destination in multiple shipments and times. Please note, estimated delivery times are suggestive, and, on some instances, there might be certain inevitable delays beyond our control. You will be kept informed at all times should such circumstances arise.

The estimated time of delivery may fluctuate marginally from one state to another. Days excluding Saturdays, Sundays, and holidays are determined as working days. Delivery of the product may get deferred because of reasons relevant to logistical issues.

Delivery will be subject to availability of the products. If we are unable to deliver to the products due to the unavailability of products or for any other reason, we will inform you of the same and refund any pre-paid amounts made by you in relation to the products which could not be delivered. The refund shall take place in accordance with our Refund Policy.

We try very hard to ensure your product reaches you within the stipulated time period. But, due to unpredicted situations, if your order does not reach you by the expected delivery time, please drop us an email to hi@cristello.in and we will endeavour to settle your concerns at the earliest.

In case of any questions of queries relating to the Shipping Policy, please write to us at hi@cristello.in.


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